This Privacy Policy describes how Plugzio collects, uses, and shares information collected through our platform, plugz.io and website, plugzio.com. This policy applies solely to information collected through the site and does not apply to any information collected offline or via other channels.

 

1. Information Collection and Use

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We collect and use your information to:

• Provide and deliver the products and services you request

• Respond to your inquiries and provide customer support

• Improve our products, services, and website experience

• Send you updates about your orders, account, or changes to our policies

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We will not sell or rent your personal information to third parties. We may share your information only with trusted service providers as necessary to fulfill your request (e.g., for payment processing or shipping).

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Device Registration

To access certain features of this website, users may be required to complete a registration form. During registration, you may be asked to provide personal information such as your name, email address, and other relevant details. You may also have the option to provide additional demographic information, such as your age, gender, or type of electric vehicle owned. Providing this information helps us tailor your experience but is not required.

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Device Orders

When you place an order with Plugzio, we collect contact information (e.g., name, shipping address) and financial information (e.g., credit card number and expiration date). This information is used for billing and order fulfillment purposes. If we encounter issues processing your order, we may use this information to contact you.

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2. Cookies and Analytics

We use "cookies" to enhance your experience on our site. Cookies are small data files stored on your device that help us:

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• Recognize returning users

• Save your login preferences

• Analyze platform usage and user behavior

• Deliver relevant content and features

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These cookies are not linked to personally identifiable information. Some of our partners, such as analytics or advertising providers, may also use cookies on our site. We do not control third-party cookies.

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Our site may also collect anonymized usage data to help us improve functionality, performance, and overall user experience.

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3. Information Protection

We are committed to protecting your information. Sensitive information transmitted through our platform is encrypted and securely transmitted using SSL technology. You can verify this by looking for a lock icon in your browser and “https” in the URL.

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Access to personal information is restricted to employees who need it to perform specific job functions (e.g., billing or customer support). Our servers and systems storing this data are maintained in secure environments.

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4. Communications and Marketing

Unless you opt out, we may contact you via email to inform you about promotions, new products or services, or changes to this Privacy Policy. You can unsubscribe from communications at any time by following the link in the footer of our emails.

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5. Surveys and Contests

Occasionally, we may conduct surveys or contests. Participation is voluntary. Information requested may include contact details (e.g., name, address). We use this information to administer the survey or contest, notify winners, and improve our platform or services.

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6. Choice and Data Retention

You may:

• Opt out of communications at any time

• Request access to, correction of, or deletion of your personal and Plugzio account information

• Contact us with questions about how your data is used or shared

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7. Updates to This Privacy Policy

We reserve the right and absolute discretion to make changes to the Privacy Policy from time to time. Please review this page periodically for any updates. We encourage you to review this policy periodically to stay informed about how we protect your information.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 hello@plugzio.com

#4 11220 Voyageur Way, Richmond, BC, Canada.

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